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Art That Speaks ("we," "us," or "our") operates the website artthatspeaks.store and provides artwork and related
products through our online store.
Our store is hosted by Shopify, and our products are produced and fulfilled through our fulfilment partner, Printify.
We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices
available to you.
1. Personal Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect the
following categories of information.
Contact information: This may include your name, email address, telephone number, billing address, and shipping address.
Order information: This may include the products you purchase, order details, payment status, transaction-related information, and delivery information.
Payment information: Payments are processed through the payment providers available at checkout. We may
receive information about your payment transaction and its status. Full payment card details are generally handled by the relevant payment provider rather than being directly stored by us.
Account information: If you create an account, we may collect the information associated with that account.
Communications: If you contact us, we may retain the information you provide so that we can respond to your
questions and assist with your orders.
Technical and usage information: When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with our store. Depending on the technologies enabled on our website, this information may be collected through cookies and similar technologies.
2. How We Use Your Information
We may use personal information for the following purposes:
- To process and fulfil orders.
- To arrange production and shipping.
- To process payments and manage transactions.
- To send order confirmations and shipping updates.
- To respond to questions and customer support requests.
- To investigate damaged, defective, missing, or incorrect orders.
- To maintain and improve our website and services.
- To detect and prevent fraud, unauthorised activity, and security issues.
- To comply with applicable legal and regulatory obligations.
- To send promotional communications where permitted by law and, where required, with your consent.
We use personal information only for legitimate business purposes consistent with this policy and applicable law.
3. Shopify and Order Processing
Our online store is hosted by Shopify. Shopify provides the e-commerce infrastructure that allows us to display
products, process orders, manage customer information, and operate our website.
Information you submit through our store may be processed by Shopify and its relevant service providers to support these functions.
For more information about how Shopify handles personal information, please review Shopify's privacy policy.
4. Printify and Product Fulfilment
Art That Speaks uses Printify and its relevant production and fulfilment partners to manufacture and ship products.
To fulfil your order, we may need to share relevant information with Printify and the applicable production, fulfilment, or shipping provider. This information may include your name, shipping address, ordered products and quantities, product specifications, relevant order details, and other information necessary to produce and deliver your purchase.
This information is shared for order fulfilment and related operational purposes.
Printify and other service providers may process personal information in accordance with their own privacy practices and applicable contractual requirements.
5. Payment Processing
Payments are handled through the payment methods and payment service providers available at checkout.
When you make a purchase, the relevant provider may process payment details, transaction information, and
information needed to prevent fraud or complete the transaction.
We do not intend to collect or store full payment card numbers or security codes directly through this Privacy Policy or through ordinary customer communications.
Please review the privacy information provided by your selected payment provider for details about its data practices.
6. Cookies and Similar Technologies
Our website and its service providers may use cookies, pixels, and similar technologies to operate essential website functions, remember shopping cart contents and preferences, understand website performance, analyse how visitors use our store, support advertising and marketing activities where enabled, and improve the customer shopping experience.
You may be able to manage cookies through your browser settings or any consent controls provided by our website.
Disabling certain cookies may affect the functionality of some parts of the store.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
7. Marketing Communications
If you subscribe to our marketing communications or otherwise provide the required consent, we may send you
information about new artwork, products, promotions, and store updates.
You can unsubscribe from promotional emails using the unsubscribe instructions provided in those messages.
Even if you unsubscribe from marketing communications, we may still send essential transactional messages relating to your orders or account.
8. When We Share Personal Information
We may share personal information with the following categories of recipients when necessary for the purposes
described in this policy:
- Shopify and relevant e-commerce service providers.
- Printify and applicable production and fulfilment partners.
- Shipping carriers and delivery providers.
- Payment processors and fraud-prevention services.
- Website analytics, advertising, and marketing providers, where enabled.
- Professional advisers and service providers assisting our business.
- Government authorities or other parties where disclosure is required by law or necessary to protect our legal rights.
We do not sell personal information in exchange for money.
Where applicable privacy laws define certain advertising-related disclosures as a sale or sharing of personal
information, the relevant rights and choices provided by those laws will apply.
9. International Data Processing
Some of our service providers may process or store information outside your country or province of residence.
As a result, your information may be subject to the laws of the jurisdictions where those providers operate.
Where required, we will take appropriate steps to handle personal information in accordance with applicable privacy requirements.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
The appropriate retention period depends on the type of information and the purpose for which it was collected.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Request information about how your personal information is collected, used, or disclosed.
- Exercise other rights provided by applicable privacy legislation.
We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required by law or where a lawful exception applies.
To exercise your privacy rights, please contact us using the contact details provided on our Contact page.
12. Children's Privacy
Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is legally required.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
13. Security
We use reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should also take appropriate steps to protect their accounts and personal information.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of websites that we do not operate.
We encourage you to review the relevant privacy policies before providing personal information to third parties.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, or applicable legal requirements.
Any updated version will be published on this page with a revised update date.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the Contact page on artthatspeaks.store.
We will review your request and respond in accordance with applicable law.
