Last updated: October 9, 2026

At Art That Speaks, we want you to be happy with your artwork. Each order is prepared specifically for you, and we work with our production and fulfilment partners to deliver your selected artwork safely.

Please read this policy carefully before placing an order.

1. Made-to-Order Products

Art That Speaks offers artwork and fine art prints produced on demand through our fulfilment partner, Printify.

Products are generally produced after an order is placed. Because these products are made specifically for each
order, we do not accept returns or exchanges for reasons such as a change of mind, ordering the wrong size, or
selecting the wrong product or design.

Please review the product description, available sizes, materials, images, and other product details carefully before completing your purchase.

This policy does not affect any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

We want every customer to receive their artwork in the condition they expect.

If your order arrives damaged, defective, misprinted, or materially different from the product you ordered, please contact us within 30 calendar days of delivery.

Please include the following information in your message:

• Your order number.
• A brief description of the problem.
• Clear photographs showing the damage, defect, or incorrect product.
• Photographs of the packaging, if relevant.
  

Our team will review the issue and work with our fulfilment partner to determine an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement or refund.

For eligible production defects or damaged products, you will generally not need to return the item.
Please wait for instructions from our support team before discarding an affected product or arranging a return.

3. Wrong Size, Colour, or Product Selection

Please check your product selection carefully before placing an order.

As our products are made on demand, we generally cannot offer refunds or exchanges if you:

• Order the wrong size.
• Select the wrong colour or design.
• Enter incorrect order details.
• Change your mind after production has begun.
• Decide that the product no longer suits your preferences.
  

If you believe you received an item different from the one you ordered, please contact us so we can investigate.

4. Order Cancellations

Orders may enter production shortly after being submitted.

If you need to cancel an order, contact us as soon as possible with your order number.

We cannot guarantee cancellation once an order has been submitted for production or fulfilment.

If an order can no longer be cancelled, the standard provisions of this policy will apply.

5. Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us.

We will review the tracking information and investigate the issue with our fulfilment or shipping partners.

Where a shipment is confirmed to be lost or another qualifying delivery issue occurs, we will work with the relevant fulfilment partner to determine an appropriate resolution.

Please ensure that the shipping address entered at checkout is complete and accurate.

If a package is returned or delivery fails because an incorrect address was provided, the available resolution will
depend on the circumstances and any applicable shipping or consumer protection requirements.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial
institution.

We will communicate the outcome of your request and any relevant next steps.

7. How to Request Assistance

To report a damaged, defective, incorrect, or missing order, please contact us using the contact information provided on our Contact page.

Please include your order number so we can assist you as efficiently as possible.

8. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable law.

Where mandatory consumer protection laws provide additional rights, those rights will apply.

Thank you for supporting Art That Speaks. We appreciate your trust and the opportunity to bring art into your space.