Last updated: October 9, 2026

At Art That Speaks, we aim to make ordering artwork simple and convenient.

Our products are produced and fulfilled through our production partner, Printify. This allows us to offer artwork and fine art prints made on demand and shipped to customers in supported locations.

1. Order Processing and Production

Most of our products are made to order.

After you place an order, it is processed and submitted for production. Production times can vary depending on the product, production facility, order volume, and other operational factors.

Orders are not necessarily shipped immediately after purchase because production must take place first.

We aim to process orders as efficiently as possible, but processing and production times are estimates rather than guaranteed delivery dates.

2. Shipping Destinations

Art That Speaks offers shipping to supported destinations, subject to product availability and the shipping options available for each item.

Shipping availability may vary by product and destination.

If a product cannot be shipped to your location, the available options will be indicated during the ordering process where applicable.

Please ensure that your shipping address is complete and accurate before submitting your order.

3. Shipping Rates

Shipping charges are calculated according to the applicable shipping method, destination, product, and order details.

The shipping charge applicable to your order will be displayed during checkout before you complete your purchase.

Any free-shipping offers will apply only where the relevant conditions are met.
If a product page advertises free shipping or another shipping promotion, please refer to the conditions displayed with that offer.

4. Estimated Delivery Times

Delivery times vary depending on the destination, product, production requirements, shipping method, and carrier.

Your order generally requires both production time and transit time.

Delivery estimates displayed on product pages or during checkout should be treated as estimates, not guaranteed delivery dates.

Delays may occur because of:

• Production or fulfilment backlogs.
• Shipping carrier disruptions.
• Severe weather.
• Customs inspections.
• Public holidays.
• Incorrect or incomplete delivery addresses.
• Other circumstances outside our reasonable control.
  

We will make reasonable efforts to assist you if your order is significantly delayed.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Tracking updates may take some time to appear after the carrier receives the package.

You can use the tracking information to follow your shipment's progress.

If tracking has not updated for an extended period or your package appears to be lost, please contact us with your order number.

6. Multiple Shipments

Depending on the products ordered, your items may be produced at different facilities or shipped separately.

If your order contains multiple products, they may not necessarily arrive together.

Separate shipments may have different tracking numbers and delivery dates.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing an order.

If you notice an error after placing an order, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered production or shipping.

Additional shipping charges may apply if a shipment needs to be redirected or reshipped, subject to the circumstances and applicable law.

8. Customs Duties and Import Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the
destination country's regulations and the circumstances of the shipment.

Where such charges are applicable and are not collected at checkout, the customer may be responsible for paying them.

Customs processing may also affect delivery times.

9. Lost, Damaged, or Incorrect Shipments

If your package arrives damaged, contains the wrong product, or appears to have been lost during transit, please contact us.

For damaged or incorrect products, provide your order number and clear photographs of the issue.

We will investigate the matter with our fulfilment partner and shipping carrier, where appropriate, and determine the next steps.

Please refer to our Refund and Return Policy for additional information about replacements and refunds.

10. Contact Us

If you have questions about production, shipping, tracking, or delivery, please contact us through the Contact page on our website.

Please include your order number to help us locate your purchase.

Thank you for choosing Art That Speaks. We appreciate your patience while your artwork is prepared and delivered.